Return Policy

Envy Beauty Lab + Laser is committed to ensuring you have the best shopping experience, and we are honored to have you among our valued
customers. As part of our dedication to your care, we strive to exceed your expectations with the skincare solutions and service we provide.

Only items purchased on this website can be returned through For items purchased elsewhere, please contact the original point of purchase regarding your return.

To be eligible for a return at Envy Beauty Lab + Laser you must satisfy the following requirements:

  • Item(s) must be in their original packaging. Returns for kits must include all items in the kit.
  • Obtain prior authorization from Envy Beauty Lab + Laser customer care.
  • Item(s) must be returned within 24 hours.

To complete your return, please follow these steps.

  • Review the entire returns policy.
  • If you meet the eligibility requirements, email and provide your order number.
  • Carefully package all returned item(s) in their original packaging.
  • Ship your returned item(s) within 24 hours of the purchase date to:

Returns – 103, 7004 Macleod Trail SE, Calgary AB, T2H 0L3

Please allow up to 14 business days to process your return and refund to the original payment method.

Return Shipping Customers are responsible to pay for return shipment charges. Envy Beauty Lab + Laser is not responsible for returned packages that may be lost or damaged in transit. To ensure that we receive the package we recommend that you choose a method of shipping with tracking and insurance.

Shipping Fees Shipping fees are only eligible for refund when the original items were damaged in transit. All other shipping fees are non-refundable.

Damaged Items Items that are received damaged from transit are eligible for return providing that Envy Beauty Lab + Laser Customer Care is advised within 3 days of receiving the damaged items. Email for further instructions.

Shipping Discrepancies Contact us directly at within 3 days of receipt to advise of any shipping discrepancies. Envy Beauty Lab + Laser is not responsible for any discrepancies reported after 3 days of receipt.

Allergic Reactions Envy Beauty Lab + Laser products are developed and manufactured under pharmaceutical standards using ingredients that are non-allergenic, however, we understand that some products may not agree with your skin. In the rare event of an allergic reaction to a Envy Beauty Lab + Laser product please advise us immediately via email and include a photo(s) at please also stop using the product and wash whatever product you have off your face completely.

Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Please note that all returns are subject to our review. We may deny multiple refunds on products purchased and returned more than once. Returns that do not meet the Returns Policy criteria will not qualify for a refund and may be returned to the customer upon request and at customer’s expense.

If your return is approved, a refund will automatically be applied to your credit card or original method of payment, within 7 business days. Your bank institution may have additional processing time.

Late or missing refunds (if applicable)
Once a return is approved, Envy Beauty Lab + Laser processes refunds within approximately 7 business days. If you do not see your refund indicated on your statement within a timely manner, kindly check with your credit card company directly and/or with your banking institution if needed as the timeframe for posting transactions can vary by banking institution.

Additional Information Envy Beauty Lab + Laser reserves the right to modify or change this Returns Policy at any time. Envy Beauty Lab + Laser a also reserves the right to refuse any return at its sole discretion.